Procurement Protection Guarantee

How it works for clients

Corporate clients don't want their money going directly to an unknown vendor's personal account. Your platform must act as the trusted middleman (Escrow).

Developer requirements

• When a buyer pays via bKash, Nagad, or Bank Transfer, the funds must sit in your platform's master digital account, not the vendor's account.
• The Laravel backend must show a status: Payment Received (Held in Escrow).
• The system should only release the money to the vendor's wallet balance after the buyer logs in and clicks "Confirm Order Received & Approved," or after a default safety period (e.g., 7 days post-delivery).

How it works for clients

If a vendor sends broken office equipment, wrong industrial spare parts, or the quality fails a QC check, the client needs a guaranteed refund.

Developer requirements

• Create an "Open Dispute / Request Refund" button inside the Buyer's Order History dashboard.
• This button must trigger a form where the buyer can select a reason (e.g., Incorrect Items, Damaged Goods, Delayed Shipping), type details, and upload proof (Photos, Videos, or PDF inspection reports).
• When submitted, it must freeze the escrow funds for that specific order and send an instant alert to the Admin Panel.
• You (the Admin) must have a dedicated interface to view the evidence, chat with both parties, and click either Approve Refund to Buyer or Release Funds to Vendor.

How it works for clients

Corporate buyers need to know exactly when their factory safety gear or corporate gifts will arrive so they can schedule operations.

Developer requirements

• In the Vendor Dashboard, when an order is packed, the vendor must see a "Dispatch Order" form. They must be required to input: Courier/Transport Name (e.g., Pathao, Paperfly, or their own factory truck), Tracking Number/Challan Number, and Estimated Delivery Date.
• On the Buyer's side, create a clean visual progress bar tracking milestones: Order Placed → Payment Verified → Dispatched / In Transit → Delivered.
• Integrate an automated SMS gateway alert (like Greenweb or BoomCast) that automatically text messages the buyer's procurement officer when the status changes to "Dispatched."

How it works for clients

B2B buyers often purchase complex electronics or industrial automation products that require a warranty or ongoing support.

Developer requirements

• Even after an order is marked "Completed" and funds are released, the order must remain active in the system for warranty claims.
• Add an "After-Sales Support Claim" tab inside the Client Dashboard.
• If a printer stops working after 30 days, the client logs a ticket against that specific Order ID. This opens a direct support ticket chat thread between the Buyer, the Vendor, and you (the Admin Monitor) to resolve warranty repairs or replacements transparently.